Frequently Asked Questions

1. What are the reception opening hours?

 The reception is open 24 hours and our colleagues will be at your service day and night.

2. Can I leave my luggage?

Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after.We will store your luggage free of charge on your check-in and check-out days.

3. Is Wi-Fi available at the hotel/in the room?

A wireless internet connection is available and free of charge throughout the hotel.
The guest rooms feature hi-speed web connectivity.

4. What time is check-in at the hotel?

Hotel check-in time is at 2.00 p.m.

5. What time is check-out at the hotel?

Hotel check-out time is at 11a.m.

6. How old should be somebody to visit Airis?

Our guests should be at least 16 years old.

7. Is the hotel near the center of Chania?

Yes, the hotel is conveniently located only 4,5km from the center of the city.

8. Can I pay by credit card?

Yes, we accept Visa and MasterCard.

9. Is my card information safe on your pages?

Yes, your card information is secure.

10. Is room service available at the hotel?

Certainly, you can have room service on request to the reception desk and upon additional charge.

11. Is it possible to arrange for a tour guide?

Certainly, we can arrange a tour guide for you.

12. Do you offer rooms for a day use?

You can request a room for day use at least 2 days before the departure date at the Reception desk. 

Day use depends on availability and it additional charge applies.

12. What is your full address?

The full address of Airis Suites is “Paradisou 3,  Makris Toixos-Agii Apostoloi, Chania, Crete, Greece -73100”.

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