Frequently Asked Questions

1. What are the reception opening hours?

 The reception is open 24 hours and our colleagues will be at your service day and night.

2. Can I leave my luggage?

You may leave your luggage with us on your day of arrival and departure. Alterntively, there are lockers available for a small extra charge.

3. Is Wi-Fi available at the hotel/in the room?

A wireless internet connection is available and free of charge throughout the hotel.
The guest rooms feature hi-speed web connectivity.

4. What time is check-in at the hotel?

Check in is from 3 p.m. onwards. Early check in is subject to availability.

5. What time is check-out at the hotel?

Hotel check-out time is at 11a.m.

6. How old should be somebody to visit Airis?

Our guests should be at least 16 years old.

7. Is the hotel near the center of Chania?

Yes, the hotel is conveniently located only 4 km from the center of the city. There is regular public transport to and from Chania.

8. Can I pay by credit card?

Yes, we accept Visa and MasterCard.

9. Is room service available at the hotel?

Room service is available for breakfast for an additional tray charge. You may book Room Breakfast either at the Front Desk or Restaurant a day earlier.

10. Is it possible to arrange for a tour guide?

Certainly, we can arrange a tour guide for you.

11. Do you offer rooms for a day use?

You can request a room for day use at least 2 days before the departure date at the Reception desk. 

Late Check Out depends on availability and it additional charge applies.

12. What is your full address?

The full address of Airis Suites is “Paradisou 3,  Makris Toixos-Agii Apostoloi, Chania, Crete, Greece -73100”.

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